West helps its clients more effectively communicate, collaborate, and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services, and specialty agent services. Focusing on enterprise clients with a minimum of 100 employees, the majority of its clients have multiple locations.
West's solutions are fully managed and carrier agnostic, and they focus on four complementary components of the UC spectrum: Conferencing & Collaboration, Managed Voice, Network Services and Webinars & Enterprise Streaming. Maxxis, the company's MPLS product, is a managed enterprise networking solution that utilizes multiple Tier 1 carriers to ensure wide geographic coverage.
West Safety Services offers 9-1-1 routing to the appropriate 911 center over West’s hosted voice services.;